American peer-to-peer ridesharing firm Uber is popular amongst people who travel a lot and it graced Indian users back in 2013. It soon faced competition from Ola and Meru cabs in the nation. They provided call support which Uber lacked. The firm has now extended customer care support to India. Earlier, users could only mail or use their text-based messaging helpline if they faced any problems.
The global cab aggregator company is offering a 24/7 helpline number. It will be activated once the rider begins the journey in the cab. There’s also the in-app SOS which acts as the safety toolkit which allows riders to connect to law enforcement authorities in case of an emergency. The said helpline, or customer care service can be accessed by users to solve problems like the issues with the driver or even fare issues.
Uber is quite late to the party, including a call center number for India users. “As we grow, with millions of trips taken every day across multiple cities, we wanted to streamline on-trip rider feedback to make resolution quick and efficient,” Uber said in a statement.
Users can call the helpline number on the Uber application while in a ride, by opening the app > tapping on the shield icon (visible during the trip), > Click on Uber Safety line in the safety toolkit section > Swipe right to call the helpline center.
Pavan Vaish, Head of Central Operations (Rides), Uber India and South Asia said, “All our riders will now be able to access this helpline, any time of the day or night, should they need urgent assistance during their trip. We want to ensure safety is built into the services we offer to all our riders and this additional level of security reiterates our commitment to building the best safety standards across India.”
Riders can quickly connect with Uber’s customer care in either English or Hindi. The trained representatives of the “Safety Incident Response Team” will be available 24×7.
Uber has been taking customer safety seriously as in the past, they have introduced ‘Ride Check’ and ‘Safety Toolkit feature.’