Cab-hailing company Uber on Thursday introduced three new safety features to its app- RideCheck, audio recording, and PIN Verification. The app already includes a bunch of safety features but now it seems that it is expanding on it by introducing these new features.
The ‘RideCheck’ safety feature will basically keep an eye on your rides using the driver’s smartphone and flag certain trip irregularities, like long, unexpected stops or midway drops. However, if an irregularity is detected, the RideCheck feature will be activated by reaching out to both the rider and the driver.
The audio recording feature will enable both riders and drivers to record their entire trips if they don’t feel safe about their ride. Once the trip ends, the user will have the option to report a safety incident and submit the audio recording. Moreover, the audio recordings will be stored on-device in an encrypted form and therefore the user cannot listen in to the stored recording but can submit it to Uber‘s customer support agents. This feature is currently available in Brazil and Mexico.
“Over the past three years, we have introduced several features to enhance safety standards on our platform. Today, we raise the bar again as we work towards introducing audio recording in India as a pilot this year and roll-out the RideCheck feature for long stop and midway drop-offs,” said Sachin Kansal, Senior Director of Global Safety Products, Uber.
The PIN authentication feature will ensure that you’re in the correct vehicle. Riders will receive a 4-digit PIN at the start of their trip. They will have to show that 4-digit PIN to the driver in order to begin the trip. In order to use this feature, you will have to go to the ‘Safety’ setting in your Uber app and enable the ‘Verify your rides’ feature.
We’re launching a new safety feature in the 🇺🇸 & 🇨🇦 to help you get in the right ride. Here's how it works:
🔘The rider receives a unique 4 digit PIN for their ride in the app
🔘Rider shares PIN with driver
🔘The trip only begins in the app once the driver enters the right PIN pic.twitter.com/wvR6dkQKCQ
— Uber (@Uber) January 8, 2020
This feature will ensure that drivers do not fool you and start rides before you board the vehicle.