Samsung has been known to set the grounds by inventing technology that others could only think of. After teasing a foldable device for almost 8 years, the Korean manufacturer finally launched its Samsung Fold device, living up to the hype. Though unveiled in February 2019, the press got their hands on the device just last week and some rave reviews were given already. But, as it happens, Samsung is in the news again as the review units are experiencing display issues! Some said the display was broken and usable, while some said the removal of protective layer caused an issue.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
Several reviewers believe that the protective layer, believed to be just a screen protector is actually an adhesive, kind-off. Many warned that by removing it, you damage the display.
PSA: There’s a layer that appears to be a screen protector on the Galaxy Fold’s display. It’s NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
Marques Brownlee, Mark Gurman, and others tweeted with a broken display of the Fold which has given Samsung nightmares, reminiscing them of the Note 7’s battery fiasco, which put a dent in Samsung’s shares and sales.
Dear future #GalaxyFold owners, I know I always say “No one ever read the instructions”… PLEASE READ THIS ONE!!!
(This is the wrap over the screen of the Galaxy Fold) pic.twitter.com/LuQPRfDZIE
— Des (@askdes) April 17, 2019
Samsung commented, “Samsung Fold is manufactured with a special protective layer. It is not a screen protector – do not attempt to remove it.” The company also included an indication on the box about not removing the film, which has caused this ruckus.
While these issues cropped up as the protective layer was messed with but there are other critics whose display zapped for no reason.
This is a bulge that was reported on one the devices, that later on broke the screen.
Samsung released an official statement:
A limited number of early Galaxy Fold samples were provided to the media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
It’s worrying that a $2000 device couldn’t last a week. Keep in mind that these were all review units and this hopefully won’t be seen on the finished products.