Best WordPress Live chat plugins for customer support

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Best WordPress live chat plugins

wordpress live chat

wordpress live chat

Adding a live chat to your website is very easy if you are using WordPress. There are many chat plugins available on WordPress to give a live support of your service to your customers. In this post I will explain you about some best WordPress live chat plugins.

WordPress is full of features for you as well as your visitors. Chatting is the best way to provide customer support to your visitors. If you own a service website or you’re an SEO writer you clients may have queries which cannot be just solved using basic Email or phone call. It require proper explanation with screenshots. And talking to the different client with email is very hectic. Adding the chat plugin to your website is definitely helpful for this situation. Chatting is very easy as compared to emailing and calling.

There are many chat plugin for WordPress which can help you with mobile app extension. No need to sit in front of your computer to chat with your customers. Just install the app in your phone and chat with your visitors from anywhere. This saves time, speed and also proves to be better in case of supporting your customers. Chat support is very essential when you own a tutorial blog, e-commerce website, providing web-hosting services or web-development website.

This is the quickest way to reply your customers and help them. Better services helps to create a better website. And customer support is very important if you’re a solution provider or social media consultant.

Best WordPress live chat plugins

WP Live Chat Support

The most cost-effective Live Chat plugin. Chat with your visitors for free! WP Live Chat Support is perfect for small businesses. No third-party connections required. There’s no need to pay for live chat monthly subscriptions in order to better understand your visitors. This is a fully functional live chat plugin. Increase your conversion rates by communicating directly with your visitors when they’re ready to do so using WP Live Chat Support.

Main Features

  • Most popular WordPress chat plugin
  • Mobile app extension
  • WP Live Chat Support is a fully functional live chat plugin
  • Unlimited simultaneous live chats
  • Live chat directly with your visitors
  • Easy to use interface for both the admin and the visitor
  • Edit all text fields shown on the live chat box
  • Users can drag the live chat box around their page

Pure Chat (Live chat)

Pure Chat helps you message multiple leads and customers at once–instead of spending hours talking on the phone! Chat with new website visitors at your desk or on the go with our mobile apps. Pure Chat is simple and intuitive unlike other enterprise-focused chat software companies. Personal connections are easy with dedicated, personal chat pages. Personal Chat Pages have a dedicated URL for any individual. The background, profile image, contact information and chat box can be customized.

Main Features

  • Easy to configure
  • Implement on pages
  • Sidebar
  • Fastest plugin
  • Live support

iFlyChat

iFlyChat is a real-time chat plugin best suited for community and social networking websites. It helps in increasing user engagement of your WordPress site by enabling users to chat with each other privately (one to one private conversation), group chat or in chat rooms. Also, it is useful for forums, blogs. It can also be configured to provide online support for products/services. It logs the user conversations so that they can be later viewed using shortcode.

Main Features

  • One on one (private) chat: Attractive Pop Up Chat. Interact with users and customers online using public and private rooms. Users can browse and chat simultaneously.
  • Embedded Chat Room: Make different chat rooms into separate pages. Fully customizable CSS.
  • Group Chat: Group chat enables users to chat in groups. Users can chat with specific set of people simultaneously. (Premium feature)
  • Anonymous Users: Anonymous or unregistered users can be allowed to participate in the chat. Such users are assigned random names or numbers (configurable option).
  • Cloud based chat: Blazing fast response time. Sub second latency. All chat related processing for your website is handled by our cloud servers. There won’t be any chat related load on your website server.

Also read : Must have WordPress plugins

Live Chat by Supsystic

Chat and support your customers, help your visitors before they leave your website. Online Live Chat by Supsystic is the fastest way to engage your customers. Make sure your visitors are getting their needs addressed as quickly as possibly with live chat support. Live Сhat Support by Supsystic designed to be simple and smart. Live chat integration is very easy. Live Сhat Support by Supsystic can be customized to fit your unique branding and style, making sure your customers get a seamless experience from start to finish.

Main Features

  • Android app available
  • Unlimited live chats
  • Visitor statistics
  • Multiple designs and templates
  • Unlimited live chat agents
  • Live Chat history and statistic

Live Chat by Supsystic Mobile Applet for Android – download

Formilla Live Chat

Formilla Live Chat offers FREE live chat and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.

Main Features

  • Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with any Premium package.
  • Mobile Ready Chat Widget: The Formilla.com Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with.
  • Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. wordpress live chat
  • Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability.
  • Chat Transfer: Transfer a chat message back and forth with other available chat agents and provide a private message to provide additional details with the transfer.

Also read : Best Security plugins for WordPress

Live chat from Clickdesk

Live Chat at its best! Besides being the fastest live chat service, ClickDesk also allows web visitors to do voice and video chat from your website directly without installing any additional hardware or software. Manage your emails & offline chats with our new integrated help desk. Agents can now answer live chats, calls and tickets from agent panel, our mobile app or Google talk. wordpress live chat

Main Features

  • Live chat combo includes Help Desk, Voice & Video Chat and Social toolbar
  • Advanced chat queueing
  • Works seamlessly across all major browsers
  • Fully customizable – colors, themes, text, templates & position
  • Supports multiple languages
  • Take chats from online agent panel or GTalk

MyLiveChat

My LiveChat is a free, fastest, high performance and most user-friendly live chat software solution. It allows you to live chat with website visitors, monitor site traffic, and analyze visitors web activities, including their search engine and keyword usage.

Visitors to your website simply click a Live Help button and are connected with one of your representatives. Your representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site. wordpress live chat

Main Features

  • High Reliability, Scalability and High Load Support
  • Flexible Customization
  • Easy to install
  • Hosted Solution

Simple Ajax Chat

Simple Ajax Chat makes it easy for your visitors to chat with each other on your website. There already are a number of decent chat plugins, but I wanted one that is simple yet fully customizable with all the features AND outputs clean HTML markup.

Main Features

  • Designed to be the simplest possible persistent chat
  • Works with all mobile devices (iPhone, Android, )
  • Ajax goodness loads new chats without refreshing the page
  • Allow anyone to chat or restrict chat to logged-in users
  • Display chat messages in ascending or descending order
  • Works great even when JavaScript is not available

There are many other WordPress live chat plugins which you can use on your website such as WordPress Chat by Chatwee, HappyFox Chat, RumbleTalk Live, Chat by Flyzoo and Casengo Live Chat Support.

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Last updated: April 26, 2016

Authored by :

Hi ! I'm Prakhar Shrivastav, currently a final year BSc student and a co-founder of 3nions. I love spending quality times on Web development, Graphic designing, and SEO.

2 comments

the best wordpress live chat plugin for me is WP-chat.It is the best of all the live chat plugins i have tried

Thanks for sharing your opinion. Keep visiting ☺

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